“About 90% of most companies’ problems revolve around communication or the lack thereof.”
This quote is attributed to the North American guru, Peter Russel, and it is a perfect fit for the business context we are now living. A big part of what we normally call “teamwork” can, in fact, be summed up as simple communication. Still, from thought to practice, the distance is still vast.
In the job market, examples of employees that seem to be oblivious to the goals and indicators of the company they represent or the department of which they are part, are plentiful. This is not an isolated symptom – the lack of task planning and empty promises of actions to be developed are two other manifestations of how team members rarely communicate. The result is a natural lack of motivation and low productivity.
The first step in developing communication in work teams is to institute stand up group meetings. These meetings should be quite regular and have a well-defined agenda, as well as be run with objectivity. They are crucial opportunities for the team to share important information regarding KPIs, ongoing projects and the prioritisation of tasks. Besides involving team members, this measure will allow teams to improve their work processes. Teams will feel more involved and motivated. And that is an undeniable synonym of productivity.
- Ignorance of team objectives and indicators
- Lack of planning and visibility of team work
- Lack of internal communication
- Not implemented promised actions
- Lack of involvement
- Lack of motivation
- Low productivity
- Institute/Establish/Implement work meetings that respect the following criteria:
o Frequent and regular
o Standardised and fixed meeting agenda
o Assurance that every necessary piece of information that is needed for the meeting is available (ex: updated indicators)
o Stand up meeting model (short)
- Improvement of communication within the team
- Improvement of day-to-day team organisation
- Greater involvement and motivation
- Employees able to maintain and improve their processes and work areas
- Sharing relevant information in an accessible way that is visually available to everyone
- Monitoring of the teams’ performance indicators